Shipping & Return Policy
Effective Date: March 14, 2025
Last Updated: March 14, 2025
At Naya Cart, we ensure a smooth and reliable shipping process so you receive your orders on time.
Shipping Destinations
We currently ship to Pakistan. If your location is not listed, please contact us at cs@nayacart.com for assistance.
Processing Time
- Orders are processed within 7 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking details once your order is shipped.
Shipping Methods & Delivery Times
- Standard Shipping: 5-10 business days
- Express Shipping: 3-5 business days
- International Shipping: 10-15 business days
Delivery times may vary based on location, carrier delays, or customs processing for international orders.
Shipping Charges
- Shipping costs are calculated at checkout based on the destination and shipping method selected.
- Free shipping is available for orders over PKR 5,000.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your order through our website or the carrier’s tracking system.
Lost, Delayed, or Damaged Shipments
- If your package is lost or delayed beyond the estimated time, contact us at cs@nayacart.com for support.
- For damaged items, report the issue within 7 days of delivery with photos of the package and item.
Returns & Exchanges
We aim for customer satisfaction, and if you are not completely happy with your purchase, we offer a hassle-free return and exchange policy.
Eligibility for Returns & Exchanges
- Items must be unused, unworn, and in original condition with all tags attached.
- Returns and exchanges must be requested within 14 days of receiving the order.
- Sale items, personalized products, and assembled furniture cannot be returned or exchanged.
How to Initiate a Return or Exchange
- Step 1: Email us at cs@nayacart.com with your order details and reason for return/exchange.
- Step 2: Once approved, you will receive instructions on how to send the item back.
- Step 3: Ship the item in secure packaging to prevent damage during transit.
Refunds
- Refunds will be processed to the original payment method within 7 business days after receiving the returned item.
- Shipping charges are non-refundable.
Exchanges
- If you need a different size or color, we will process an exchange after receiving the original item.
- Exchanges are subject to stock availability.
Damaged or Incorrect Items
- If you receive a defective or incorrect item, contact us within 7 days for a free replacement.
Non-Returnable Items
- Final sale items
- Gift cards
- Customized or altered products
For any questions, feel free to reach out at cs@nayacart.com.
Thank you for shopping with Naya Cart!